The Unitedly team showed up on time and did an amazing job getting my AC working again in hot weather! The guys were polite and professional. They fixed the problem then showed me photos of the work along with providing helpful recommendations. A terrific experience all around.
Unitedly Service Group installed a new system and water heater for us a year ago. We recently had them out for annual maintenance. We have been extremely happy with their workmanship, professionalism, and value! Great people to work with! We highly recommend them!
Very professional and courteous. Work completed in a timely manner. Detailed explainations of current work and list of optional future "to do" work much appreciated. Would gladly recommend to others.
My furnace went out on a Saturday morning. I was in good hands from the moment I first called to request service to the moment the repairman left. Everone was very polite & professional. They kept me informed through the entire process. Highly recommend!!
I would recommend Unitedly without any reservations. Punctual, knowledgeable, courteous…..and the list goes on. I have used several different HVAC companies, but none of them compare to Scott and his crew. As a retired teacher I would give them an A+!!
If your looking for an honest, quality, professional company you can stop looking and hire unitley services group. Scott the owner is the best. Highly recommend this local company. You won't be disappointed
Awesome customer service! They were able to get our water heater replaced same day. I would definitely recommend them and we will be using them in the future.
Jared and Jacob were consummate professionals, they diagnosed my water heater and offered a variety of solutions. They wore masks, tolerated our excited dog and made the repair timely. Will not hesitate to use them again!
Heat wasn't working when I woke up on one of the coldest mornings this week. Unitedly was able to get a couple reps out to my place within an hour and they got straight to work and now it works better than ever!
Furnace wasn’t working, called last night. Got a call right back from the most friendly guy. Gave me multiple options and tried to save me money. Had a repair man at my house at 8 am he called me at 7:50 told me he was on his way even asked if he could bring me coffee. He was very thorough. Gave me multiple options for the repair. Had it fixed in a few hours. Super friendly, very efficient, not too expensive. Highly recommend!!!!!!
Carter is the best. He is thoughtful, efficient and very pleasant. In addition, Jeremy, the office manager, always checks in and is great to work with. We’re so glad to have found Unitedly with Carter and Jeremy! Even our cats like them.
Woke up on a 17 degree day with no heat in the house! Scott was extremely professional and the service was completed within a few hours of me placing the initial call! Definitely recommended if you’re local to the Rochester area.
Scott, Thank you for following up on missed emergency calls on Saturday night (not due to your fault). You clearly care and also thank you for coming out for the repairs. Your company will be on speed dial in the future. Thank again
Timely, knowledgeable and courteous service. Wore coverings over their shoes when walking thru house. Clearly explained any issues and additional services they offer.
The entire Team was fantastic! Jeramy scheduled the visit to our house in the country outside of Rochester. He asked lots of questions to make sure his team was prepared, and gave me a courtesy call when they were on their way. Carter and Andy showed up exactly on time, and even offered to stop for coffee and donuts for us on their way!!!! They did a great job tuning up our old gas furnace and explained everything along the way. It was overall a 5 star experience. Highly Recommend them.
This is the most professionally run business I have EVER experienced. They obviously have a plan to ensure ALL their customers are more than satisfied with their service. Everyone understands what extra steps are necessary to make a business stand out from the rest. Punctuality, follow up, clear information about problems and repair options, fair and transparent billing practices, great communication, follow up, and courtesy. No gimmicks, just top notch professional service! I thought I had an HVAC problem because of water dripping near my HVAC system but the water was coming frim my nearby water heater, which had a faulty valve. The issue was repaired promptly (part replaced) and professionally. The work and clean up was first rate. I will be using this company in the future.
Just finished my appointment with Mike. He was absolutely a rock star at not only quickly and professionally completing his work, but also at providing some of the best customer service I've had from anyone in some time. It's clear he prides himself in his work and values his customers. I will absolutely call again if only to get his assistance with any future problems. If everyone at Unitedly is like him, they definitely deserve more attention and appreciation. Thank you very much!
Our home is an older one so there's a lot that needs to be done with it. After the house wasn't cooling, we decided to give Unitedly a try and got an appointment pretty quickly. Mike arrived on-time and was very courteous. He was very knowledgeable and got the job done quickly. Would recommend!
Carter and Jared were great, very professional, explained everything they were going to do. Great experience with your employees. Definitely a 5/5.It was great to be able to do both AC and furnace maintenance in one day.Very happy with Carter and Jared's work.
A/C service done by Mike Lecy. He was very helpful, explained what he found was the problem, and gave me and my husband a thorough explanation of the problem. We will be using this company for our future needs.
While waiting for the central air unit to arrive, portable A/C units were provided that worked well. However, 2 of the units had drain plugs removed unknowingly by previous customers, so water leaked into our carpets. As soon as we reported the problem the service tech promptly brought us 2 more brand new units to get us through the next few days. We feel well taken care of by them especially when unwanted surprises occurred. Plus the tech brought my wife an iced Carmel latte from caribou coffee...her favorite! Scott & Mike are the best!
Unfortunately, we had a refrigerant leak and our house quickly lost the ability to cool appropriately. We were hosting a party later that evening and unitedly took care of us with short notice. Had a great experience working with Mike. Every step of the way was done correctly from the initial phone call to when he completed the job - exactly what you hope for whenever having your home worked on. Would certainly recommend unitedly to friends and family!
Unitedly is extremely trustworthy, honest and professional. They are my new go to for HVAC maintenance and repairs. I would like to personally thank my technician, Mike who I felt really looked out for my best interest and explained things very well.
Mike and the Unitedly team did an excellent job reviewing the steps they take for sizing the new system. They provided us with good information on their installation process and the process they use for sizing the system. They were kind and pleasant while they were in our home. They did an amazing job with the install and left everything looking better than when they arrived. We love the new system. Our home is very comfortable and we are very happy so far with the new system. I would highly recommend Unitedly to anyone looking for help with their home heating and cooling system. - Julie
Five stars across the board for everyone at Unitedly!Hannah replied promptly to my website inquiry.Mike Lecy came out to measure for an estimate, educating me about how a mini-split works along the way. Emailed options the next morning.Carter and Jared called ahead, arrived on the dot, in a clean van, were polite and professional, and kept me apprised as they worked.It's such a RARE TREAT to experience exceptional customer service these days, and Unitedly delivered it every step of the way. We'll be back!6/14/22 Update: It's SOOO cool and comfortable in the house today even though it's 95 degrees and humid outside. Best investment we've made on this property. Thank You!
Mike and Hope came out to help me get my AC running. I have never had this kind of service not only professional and efficient but the over all attitude and friendliness was unmatched by any company I’ve worked with. If I ever need anything worked on not only am I definitely calling United service but I only hope there employees they send out are half as good as these two! Thanks Mike and Hope!
Whole team was great! Called for a service call with mike and ended up needed a whole system replacement. Carter, Mike, Hope and Jared came out and worked in the rain to get it installed before the warm weather came! They even dropped off a portable AC for our bedroom while we waited for parts! Jeremy in the office is great too!
Seriously the best company in town to call and if you get lucky, you may even get Mike. Seriously, hands down, best customer service, so willing to help and go beyond and show me whats going on.
So this will be a bit of a longer review because I was supposed to leave a review last year when these guys came out but it totally spaced my mind.First and foremost, these guys are amazing. Mike came out last year on a Saturday in May when the weather was over 90 degrees and got my ac running and squared away. He was extremely thorough and even took the time to walk me through everything he was doing as he was doing it. Who knew something as simple a freon fill could make me so happy.Cut to this morning, Mike gets the call from me again. Of course me being a pessimist I immediately assumed the worst. Planning on having to pay out a hefty fee for even more freon and thinking I had a huge catastrophic problem with my AC unit. Was that the case? Absolutely not. It was cause by a wire either my dog had stepped on or a mouse had chewed through. Even something that simple Mike still took the time to walk through everything he was doing and providing advice and tips as to how to move forward in the future.I would highly recommend these guys (especially you Mike) to anyone having issues with their AC, furnace, or anything else these guys have their hands on. They’ve done a hell of a job both times they’ve come out to my place. Thanks again Mike!
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