This is the most professionally run business I have EVER experienced. They obviously have a plan to ensure ALL their customers are more than satisfied with their service. Everyone understands what extra steps are necessary to make a business stand out from the rest. Punctuality, follow up, clear information about problems and repair options, fair and transparent billing practices, great communication, follow up, and courtesy. No gimmicks, just top notch professional service! I thought I had an HVAC problem because of water dripping near my HVAC system but the water was coming frim my nearby water heater, which had a faulty valve. The issue was repaired promptly (part replaced) and professionally. The work and clean up was first rate. I will be using this company in the future.
I have nothing but good things to say about Unitedly Service Group. Scott and his entire team of technicians have always impressed me. They are extremely knowledgeable, honest, caring, and perform quality work. I have worked in real estate for two decades and have had experiences with many different HVAC companies in the area, mostly okay, but some that were subpar or plain terrible. I was referred to Unitedly Service Group through a colleague when looking for a reputable company to do some work. Now, for nearly a decade, I have had them work on my personal home, my rental property, and have recommended them to all of my clients with HVAC needs. They have been consistently exceptional in providing a service we all deserve. Thank you Scott and company!
The best furnace service provider, went the extra mile. Very knowledgeable.
Consistent, Outstanding Service. The awesome staff at Unitedly Service Group have consistently provided high quality service in a most timely, professional manner. I have referred this company to others and they too have been most satisfied.
"Called in the morning and got same day service for our nearly 30 year old AC. Mike L. was so helpful, friendly and professional. He explained things clearly, offered his best service, and made personal connections with us. He stuck around to make sure my house was cooling well, and I would recommend this service to anyone in the surrounding area!"
"It was easy to get through on my first phone call for service for air conditioner during a warm muggy spell. We had just moved into the new address and were unfamiliar with who to call. The service rep, mike?, called the morning of his visit and even asked if he could bring us coffee or pastries! Upon his arrival he was very friendly and respectful. He was efficient in diagnosing the problem and remedied the problem in a timely fashion. It was a costly visit, but I'm sure it was fair in todays market."
- Jerry P.
"Had Mike done proposal for us. We were impressed how knowledgeable and personal he was. He not only gave us some proposals, he also explained the reason of choosing certain model. He has done service before so he gave us a second opinion on inspection as well. We were very satisfied with his service. High recommend."
- Su F.
"Incredible quick response and fantastic work. Mike was the perfect professional through the whole procces. Will be the first call for any HVAC issue in the future."
- Chris J
"I was very pleased with the service I received from Unitedly Service Group. I called at 8:00 a.m. and they were here at 10 a.m. same day.The initial phone call was professional and friendly. Derek, the service provider, gave me an easy to understand explanation of what was wrong with my water heater. He then gave me options for level of repair with complete pricing. I was not pressured to choose any of them. Derek went above and beyond to get me hot water. We will definitly use Unitedly again!Thank you!"
- Liza S.
"Unitedly Service Group sent out service estimators promptly. We had a quote within about an hour after my initial call and a water heater installed the same afternoon. This was a more complicated install, since this water heater serves as a source of hot water for in-floor heat and household water needs. Everyone from Unitedly was knowledgeable and courteous. I would certainly recommend them to anyone requiring service or installation of appliances."
- Becky N.
"Scott is incredibly knowledgeable and thorough. All of my questions were answered. I contacted several HVAC operations and Scott was the ONLY one who showed up for every scheduled appointment, on time. He even phoned ahead sometimes to confirm our appointment. Other firms, no called no showed and didn't even return my follow up call. I would recommend Unitedly to anyone looking for HVAC work."
- Adam H.
"I called Unitedly Monday morning and the crew was here the same afternoon for an AC tune-up. Very professional and knowledgeable techs and I assumed they would be here to upsell me on something, but they didn't. Did exactly what was asked for the price quoted. This team will be my new go-to for any HVAC needs. Great job."
- Clint H.
Seamless transition from my old furnace to my new one. Scott and his team have done a great job. They were very tidy, and friendly. Thanks again Scott."
"I am so pleased with the new heater/ac and the service I received from this company. The guys that did the install were friendly, professional and did a great job!"
- Bonnie A.
"Jesse was very professional and did an excellent job. They will always be my first call for heating or cooling issues."
- J.J. P.
"The guys did a great job start to finish when installing our new furnace. "
- Mike R.
"Extremely pleased with the service we received. They gave us options and walked us through everything. Jessy and Keith did a great job installing our new service and left the area better that when they got there. Would definitely go back if we need assistance with our heating or cooling needs!"
- Eric M.
"Did an excellent job. They were clean and respectful of our home while replacing the furnace during the winter with snow on the ground. The service was handled in a very professional and timely manner. As new residents to Rochester, Mn they were recommended by our realtor.They did such a good job that we are going to have them do our heating and AC checkups and maintenance."
- Paul M.
"Tech was professional and friendly. The honesty was exceptional. You can trust this company to treat you with respect and know that you are truly getting what you need."
- Robin O.
"Everyone was great! Professional, helpful, pleasant to work with always."
- Scott & Heather N.
"I was so impressed by their professionalism, communication and the work they did from the very first visit where Scott came and gave me a quote, all the way through to installation being completed. He took the time to explain my options in layman's terms, found a better way install my A/C unit outside and coordinated an electrician to come and do their part. The installation was done smoothly and efficiently and they cleaned up well after themselves. The unit Scott recommended to replace my old system has saved me hundreds of dollars in the past 5 mos and has kept temperatures even and controlled in my house. I found the quote to be easy to read and complete. They also made sure I had all the documents necessary to apply for an energy rebate for both my furnace and A/C units. They also back up their work with a warranty. I would highly recommend this team of knowledgeable and professional individuals for any HVAC needs you may have."
- Laura N.
"The tech was professional, knowledgeable and great with my dogs. United provided a great experience from start to finish, I highly recommend their services."
- Kristine F.