Furnace wasn’t working, called last night. Got a call right back from the most friendly guy. Gave me multiple options and tried to save me money. Had a repair man at my house at 8 am he called me at 7:50 told me he was on his way even asked if he could bring me coffee. He was very thorough. Gave me multiple options for the repair. Had it fixed in a few hours. Super friendly, very efficient, not too expensive. Highly recommend!!!!!!
Carter is the best. He is thoughtful, efficient and very pleasant. In addition, Jeremy, the office manager, always checks in and is great to work with. We’re so glad to have found Unitedly with Carter and Jeremy! Even our cats like them.
I recently had both my furnace and AC go out right around the same time.I shopped around to see who would give me the best service and the best deal. I got four different estimates and Unitedly was one of them.From start to finish, Unitedly was the most professional, responsive, and helpful company that I worked with. I truly felt like my needs as a customer were put first. They told me exactly what I needed and didn't recommend things that I didn't need. Scott was very knowledgeable and great to work with. I told him my budget and how I wanted to use my home. They were able to get us a furnace and AC at a really great price. As a customer, it felt great to feel listened to and valued. Scott was flexible and made our situation so much better.Carter was our technician who did our installation and his work is phenomenal. His communication and work ethic was outstanding. He was polite, knowledgeable, and he does great work. The picture attached speaks for itself.I would recommend Unitedly to anyone who is needed any heating or cooling install or repair.
Woke up on a 17 degree day with no heat in the house! Scott was extremely professional and the service was completed within a few hours of me placing the initial call! Definitely recommended if you’re local to the Rochester area.
Scott, Thank you for following up on missed emergency calls on Saturday night (not due to your fault). You clearly care and also thank you for coming out for the repairs. Your company will be on speed dial in the future. Thank again
The entire Team was fantastic! Jeramy scheduled the visit to our house in the country outside of Rochester. He asked lots of questions to make sure his team was prepared, and gave me a courtesy call when they were on their way. Carter and Andy showed up exactly on time, and even offered to stop for coffee and donuts for us on their way!!!! They did a great job tuning up our old gas furnace and explained everything along the way. It was overall a 5 star experience. Highly Recommend them.
This is the most professionally run business I have EVER experienced. They obviously have a plan to ensure ALL their customers are more than satisfied with their service. Everyone understands what extra steps are necessary to make a business stand out from the rest. Punctuality, follow up, clear information about problems and repair options, fair and transparent billing practices, great communication, follow up, and courtesy. No gimmicks, just top notch professional service! I thought I had an HVAC problem because of water dripping near my HVAC system but the water was coming frim my nearby water heater, which had a faulty valve. The issue was repaired promptly (part replaced) and professionally. The work and clean up was first rate. I will be using this company in the future.
Just finished my appointment with Mike. He was absolutely a rock star at not only quickly and professionally completing his work, but also at providing some of the best customer service I've had from anyone in some time. It's clear he prides himself in his work and values his customers. I will absolutely call again if only to get his assistance with any future problems. If everyone at Unitedly is like him, they definitely deserve more attention and appreciation. Thank you very much!
Our home is an older one so there's a lot that needs to be done with it. After the house wasn't cooling, we decided to give Unitedly a try and got an appointment pretty quickly. Mike arrived on-time and was very courteous. He was very knowledgeable and got the job done quickly. Would recommend!
Carter and Jared were great, very professional, explained everything they were going to do. Great experience with your employees. Definitely a 5/5.It was great to be able to do both AC and furnace maintenance in one day.Very happy with Carter and Jared's work.
A/C service done by Mike Lecy. He was very helpful, explained what he found was the problem, and gave me and my husband a thorough explanation of the problem. We will be using this company for our future needs.
While waiting for the central air unit to arrive, portable A/C units were provided that worked well. However, 2 of the units had drain plugs removed unknowingly by previous customers, so water leaked into our carpets. As soon as we reported the problem the service tech promptly brought us 2 more brand new units to get us through the next few days. We feel well taken care of by them especially when unwanted surprises occurred. Plus the tech brought my wife an iced Carmel latte from caribou coffee...her favorite! Scott & Mike are the best!
Unfortunately, we had a refrigerant leak and our house quickly lost the ability to cool appropriately. We were hosting a party later that evening and unitedly took care of us with short notice. Had a great experience working with Mike. Every step of the way was done correctly from the initial phone call to when he completed the job - exactly what you hope for whenever having your home worked on. Would certainly recommend unitedly to friends and family!
Unitedly is extremely trustworthy, honest and professional. They are my new go to for HVAC maintenance and repairs. I would like to personally thank my technician, Mike who I felt really looked out for my best interest and explained things very well.
Mike and the Unitedly team did an excellent job reviewing the steps they take for sizing the new system. They provided us with good information on their installation process and the process they use for sizing the system. They were kind and pleasant while they were in our home. They did an amazing job with the install and left everything looking better than when they arrived. We love the new system. Our home is very comfortable and we are very happy so far with the new system. I would highly recommend Unitedly to anyone looking for help with their home heating and cooling system. - Julie
Five stars across the board for everyone at Unitedly!Hannah replied promptly to my website inquiry.Mike Lecy came out to measure for an estimate, educating me about how a mini-split works along the way. Emailed options the next morning.Carter and Jared called ahead, arrived on the dot, in a clean van, were polite and professional, and kept me apprised as they worked.It's such a RARE TREAT to experience exceptional customer service these days, and Unitedly delivered it every step of the way. We'll be back!6/14/22 Update: It's SOOO cool and comfortable in the house today even though it's 95 degrees and humid outside. Best investment we've made on this property. Thank You!
Mike and Hope came out to help me get my AC running. I have never had this kind of service not only professional and efficient but the over all attitude and friendliness was unmatched by any company I’ve worked with. If I ever need anything worked on not only am I definitely calling United service but I only hope there employees they send out are half as good as these two! Thanks Mike and Hope!
Whole team was great! Called for a service call with mike and ended up needed a whole system replacement. Carter, Mike, Hope and Jared came out and worked in the rain to get it installed before the warm weather came! They even dropped off a portable AC for our bedroom while we waited for parts! Jeremy in the office is great too!
So this will be a bit of a longer review because I was supposed to leave a review last year when these guys came out but it totally spaced my mind.First and foremost, these guys are amazing. Mike came out last year on a Saturday in May when the weather was over 90 degrees and got my ac running and squared away. He was extremely thorough and even took the time to walk me through everything he was doing as he was doing it. Who knew something as simple a freon fill could make me so happy.Cut to this morning, Mike gets the call from me again. Of course me being a pessimist I immediately assumed the worst. Planning on having to pay out a hefty fee for even more freon and thinking I had a huge catastrophic problem with my AC unit. Was that the case? Absolutely not. It was cause by a wire either my dog had stepped on or a mouse had chewed through. Even something that simple Mike still took the time to walk through everything he was doing and providing advice and tips as to how to move forward in the future.I would highly recommend these guys (especially you Mike) to anyone having issues with their AC, furnace, or anything else these guys have their hands on. They’ve done a hell of a job both times they’ve come out to my place. Thanks again Mike!
Extremely professional and proficient. Upfront explanation and cost. Affordable with quality I expect. Happy to do business with Mike and his company Unitedly Service Group. Will only use this company moving forward. Highly recommend to all looking for honest work beyond expectations.
Excellent service and experience. Our technician Carter was very friendly, professional and knowledgeable. He went above and beyond expectations. I am very satisfied and will reach out to Unitedly Service Group for any future needs.
Carter and Jarred did a thorough job with our yearly ac inspection! They were on time and had wonderful communication! They walked me through everything they were doing and were very professional. We will recommend this company to our friends and family.
I cannot thank Mike and Jared enough! My furnace went out and they showed up within hours! Mike and his team were honest and upfront about my needs and what the costs were. They didn't try to sell me anything I didn't need. Mike and Jared are friendly, compassionate, honest, and a pleasure to work with. I now have my new "go to" repair team!Thank you so much Unitedly for being there when I needed you most!
From the first phone call I was impressed with how kind everyone was. Mike came out right away with Anthony and when he called to tell me he was on the way, even asked if I needed a coffee or breakfast sandwich! Arrived, extremely kind, knowledgeable and patient with my dogs. Would do business with them again anytime!! Extremely impressed with every aspect of this company from the first call to them leaving my home.
Mike and Carter were amazing. From the very first call with Jeremy in the office to Mike and Carter calling ahead to see if I needed anything since my heat wasn't working. They arrived in the time frame I was told they would. They were very polite and even put down rugs as they noticed I had new flooring installed. They were able to quickly figure out my issue and the parts were available and it was repaired the same day. Highly recommend this company for any HVAC needs.
We had such a great experience with this company, from the initial call to our service visit from Mike. It was clear Mike was really knowledgeable and cared about providing quality service. After using a different company in the past and having them clearly trying to manipulate/sell us a new unit, it is so nice to find a company we can trust moving forward.
Carter sounded young on the phone but this guy amazed me! He was very polite, thoughtful, knowledgeable, thorough, and explained everything to me. He was on time and he took his time while he was here!! If I was any type of business and had Carter as my employee ~ I’d be very proud and impressed by his attentiveness, knowledge and professionalism!!!Thank you for taking care of us Carter ~ it’s comforting knowing that our furnace is ready for another winter.
Mike and Jeremy did an awesome job on repairing our furnace. They showed up on time and completed the job in a very timely manner. They were the most respectful and nice people around! I would highly recommend using Unitedly Service Group for any repairs or maintenance needs!!
Prompt…actually early which was great. Very considerate of being in my home, asked if anyone was sleeping, where was a good place to park…driveway or street and very pleasant. Introduced himself and his partner and reiterated what they would be doing for the repair. Very happy with this company and will definitely contact them again if the need arises!
Mike came out the same day we called and he was fantastic. He shared a wealth of knowledge with me on my furnace and gave me multiple options to fix it.He provided his honest opinion on what he would do if he had the same issue. He then successfully resolved the issue that day with what I consider a very fair price. I couldn’t be more happy with the service we received. Thanks!
Very quick and professional service. I called around 12 just to schedule a diagnostic thinking I’d have to set up maintenance for another day. They came, easily identified the issue and replaced the part necessary to get my ac back up and running by 1.
I don't write many 5 star reviews, unless I really like something. Boy do I appreciate the service and work Mike, Scott, Derrick, and Camden all helped out on. Mike and Scott deserve the most credit for their understanding and desire to help get my AC up and running as quickly as possible. I appreciate all you guys did for us. Thanks again.
We recently had both old AC/furnace sets replaced by Unitedly Service Group. They responded to our request promptly and were able to send Mike Lecy to our house upon short notice after we found out our AC units were not working. We had a few other heating and cooling service companies give us replacement quotes. Mike was the only one who did a thorough measurement and examination of our existing system to find the AC/Furnace models that best fit for our house. Mike Lecy was very friendly and professional. He was very patient in answering my questions. The installation crew also did a great job putting in the new systems for us, and cleaned everything after the job was done.
Mike Lecy, a technician from Unitedly Service Group showed up to fix my AC on a very HOT day. He arrived on time, explained what he was going to do, and made me very comfortable. He was extremely professional and so easy to work with. The price was fair, and he didn't try to sell me something I didn't need. The AC is working perfectly, and I am very thankful for quality service!
Our AC stopped working this evening (Friday after normal business hours) and Derek showed up within 30 minutes of our call. He did a great job, fixed our AC and it’s up and running again. I would recommend their services and will be using them in the future. Derek was courteous, professional and knowledgeable.
Mike was very professional. He was upfront about being determined to deliver 5 star service and he did. He replaced our water heater and ordered us a new water softener which will be replaced once it arrives. He was transparent about what needed to be replaced and what didn’t. He tested our water for both hard water & rust. He showed us the results of the testing and it was clear that our water softener needed to be replaced and our iron filter system was still intact. He gave us several options for both our water heater and softener.He arrived on a Thursday afternoon and could get the water heater for installation the next afternoon. He arrived mid afternoon on Friday and replaced it. When testing the unit afterward installation, he found that it kept overheating and so left to buy an additional part to fix it and stayed until nearly 7 pm to finish the job. He made sure it wasn’t overheating again before leaving. He made sure we would have hot shower over the weekend. He went above and beyond.I was so pleased with our service from Mike. We will definitely use Unitedly for all our future needs!
The gentleman arrived on time and was very friendly. He explained what was wrong with my AC and answered all my questions so I could understand them. He checked with me before fixing the problem to make sure I was comfortable with the cost. Definitely will use their services again!
Mike was awesome! He fixed our 37 year old AC when we were sure we would have to replace it! Literally saved us thousands! Plus this was all one week before we were set to move out and our house was sold so we really didn’t want to pay for a new unit! Customers for life!
Mike Lecy went the extra mile for the repair of our AC. Not only was he thoughtful, but thorough in his explanation of the problem that needed to be fixed. He responded quickly to our call which is not always the case in So grateful for such good and prompt service.
We had been without ac for a couple days and Mike was very knowledgeable and even made it out a day before what we expected which was awesome. He was friendly and very professional! We definitely would recommend him to anyone and if we ever have any problems in the future, we know which company we’re calling!
Called in the morning and got same day service for our nearly 30 year old AC. Mike L. was so helpful, friendly and professional. He explained things clearly, offered his best service, and made personal connections with us. He stuck around to make sure my house was cooling well, and I would recommend this service to anyone in the surrounding area!
It was easy to get through on my first phone call for service for air conditioner during a warm muggy spell. We had just moved into the new address and were unfamiliar with who to call. The service rep, mike?, called the morning of his visit and even asked if he could bring us coffee or pastries! Upon his arrival he was very friendly and respectful. He was efficient in diagnosing the problem and remedied the problem in a timely fashion. It was a costly visit, but I'm sure it was fair in todays market.